Privacy Policy
1. Introduction
Welcome to OY Jewells.
We value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
2. Personal Information We Collect
When you shop with us, we may collect the following details:
- Name, email address, phone number, and shipping/billing address.
- Payment information (processed securely through our trusted payment partners).
- Order history and communication preferences.
We use this data solely to process your orders, improve our services, and provide you with a personalized shopping experience.
3. How We Use Your Information
Your information is used to:
- Process and deliver your orders efficiently.
- Notify you about order updates, offers, or promotions.
- Enhance the functionality and user experience of our website.
- Comply with any legal obligations or fraud prevention requirements.
We do not sell, rent, or share your personal information with third parties, except as required for order fulfillment and legal compliance.
4. Replacement Policy
At OY Jewells, we take great care to ensure each product is crafted and shipped with precision and quality checks.
We do not accept returns — only replacements are applicable under the following conditions:
- The product you received is damaged, defective, or different from your order.
- You must provide an unboxing video clearly showing the product’s condition at the time of opening.
- Replacement requests must be made within 48 hours of delivery by contacting our support team via email or phone.
- Once verified, a replacement will be processed for the same product or a similar one (based on availability).
Please note: Products without an unboxing video or that show signs of use after delivery will not be eligible for replacement.
5. Data Security
We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure. All payments and transactions are processed through secure, encrypted gateways.
6. Contact Us
For any queries, concerns, or replacement requests, please contact our support team:
Phone: +91 8275979817
Email: oyjewells@gmail.com
Address: Pune, Maharashtra, India
7. Policy Updates
OY Jewells reserves the right to modify or update this policy at any time. Changes will be reflected on this page, and the updated date will be revised accordingly.