1. ORDER CANCELLATION BY CUSTOMER

A) OY Jewells shall deliver the product you have purchased within the promised delivery timeline. However, if you have ordered a product by mistake, you may cancel the order by logging into your OY Jewells Account before dispatch of the product.
B) If your product has shipped but has not yet been delivered, contact the Customer Service representative at +91 1234567890 and inform them of the same.
C) If it is a Prepaid Order, the amount will be refunded to you within 4-5 days provided that the order has not been shipped or within 4-5 days from the receipt of the product, in case the product has already been shipped.

2. ORDER CANCELLATION BY OY JEWELLS

A) Under some rare situations, OY Jewells or any of our registered Sellers can also raise an order cancellation request.

These situations could be –

1. Product is out of stock with the Seller;
2. Product is not worth shipping;
3. Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
4. Incorrect pricing or description of the product;
5. Incorrect or Incomplete Buyer's Address;
6. Non-serviceability at the Buyer’s address by our courier partners;
7. If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy.
8. Any other reason, which is beyond the control of the product Seller.

We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the above reasons.

B) If it is a Prepaid Order, the amount will be refunded to you within 4-5 days from the date of cancellation of the order by the Seller or within 4-5 days from the date of cancellation.